Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Canvas Wraps 

We use only the finest canvas available to us today to produce your artwork. It is perfect for printing high-end archival quality artwork and features: 

• Outstanding image clarity and sharp detail/resolution.
• Highest colour density and Dmax.
• Thick 2-over-1 Oxford weave pattern results in luxurious feel.
• Fine semi matte finish.
• 21 Mil thickness, 400 gsm weight.
• Available in sizes up to 58" wide by any length!

Stretcher Bars: Your canvas is hand stretched onto kiln dried solid wood frames ensuring your canvas will never warp or sage over time.  All canvas sizes 30” or above are fitted with a back strainer bar to further support the frame of your artwork. 

Wood Float Frames: Our solid wood float frames are the highest quality in the industry.  Made from solid poplar hardwood each frame is hand cut and custom fitted for your artwork.

Smooth Fine Art Paper 

• 100% cotton paper is acid-free for a long print life
• Heavy weight, 310g
• Ideal for art reproductions (giclees) and fine-art photographs
• Silky smooth, matte white surface for detailed images and accurate colors

Luster Photo Paper 

Our Photo eSatin 300g is a premium-quality, resin-coated inkjet photo paper that professional photographers rave about. They like it because the prints they deliver to their customers feel noticeably thicker, heavier, and more durable than mass-market inkjet photo papers; the latest generation is even thicker than before at 11.5 mil. The slightly textured, satin (or luster) surface is like the E-surface papers that were popular in darkroom printing. The print surface doesn’t show fingerprints or reflect glare like glossy papers. This paper’s excellent ink retention properties produce an exceptionally large color gamut for bright, realistically saturated colors and accurate skin tones. Plus, our latest version has an even wider color gamut and an improved white point for greater contrast.

Acrylic Mounts 

Our facemount to acrylic process is like nothing else being offered on the market today. The facemount to acrylic process will bring out the best in your artwork by enhancing vibrant colours, accentuating clear crisp details, and adding a three dimensional look second to none. Each image is printed using a genuine smooth gloss paper designed specifically for the facemount process. Your artwork is then mounted between framing grade acrylic and a protective backing where a recessed frame is applied for hanging, literally giving the impression that your artwork is floating off the wall.

Metal Prints 

Infusing dyes directly into specially coated metal prints result in outstanding image clarity and vibrancy with exceptional detail and resolution. Our metal prints are extremely durable offering scratch resistance and the longest fade resistance in the market. Available in either a Gloss White or Matte White finish.

What is your Policy on Returns / Exchanges / Refunds?

Our policy here at Arden Rose Art we want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us by Clicking Here and include your order number and a brief description of what’s going on. Someone from our office will contact you to see how we can help.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!